Frequently asked questions

1. Who operates KAB Lubricants?

KAB Lubricants is a brand operated by LOOKMANI ENTERPRISES.

2. What products does KAB Lubricants offer?

KAB Lubricants offers lubricant-related products. Product availability, specifications, and packaging may vary from time to time and are subject to stock availability.

3. How can I place an order?

You may place an order directly through our website by selecting your desired products, adding them to the cart, and completing the checkout process with the required billing and shipping details.

4. How will I know if my order has been confirmed?

Once your order is successfully placed, it will be subject to confirmation, payment verification, and product availability. Order confirmation may be shared through the website, email, SMS, or other available communication channels.

5. Can I cancel my order after placing it?

Order cancellation requests may be considered only before dispatch. Once an order has been processed, packed, or shipped, cancellation may not be possible.

6. How long does shipping take?

Orders are generally processed within 1 to 3 business days, and delivery usually takes 3 to 10 business days after dispatch, depending on the destination and courier serviceability.

7. Do you ship to all locations in India?

We aim to deliver across serviceable locations in India. However, delivery to some remote, restricted, or non-serviceable areas may not be available.

8. Are shipping charges applicable?

Shipping charges, if applicable, will be displayed at the time of checkout. Charges may vary based on delivery location, order size, weight, and applicable promotional offers.

9. What should I do if my order is delayed?

If your order is delayed beyond the expected delivery period, you may contact our customer support team for assistance and shipment-related updates.

10. What should I do if I receive a damaged or tampered package?

If you receive a package that appears damaged, tampered with, leaking, or opened, you should preferably refuse delivery where possible and report the matter to us immediately with photographs or video evidence.

11. What if I receive the wrong product?

If you receive a product different from what you ordered, you should contact us promptly with your order details, photographs of the package, and the product received for verification.

12. Can I return a product after delivery?

Returns are accepted only in limited circumstances and subject to our Return and Refund Policy. Products that are opened, used, altered, or not in original condition may not be eligible for return.

13. When will I get my refund?

If a refund is approved, it will be processed within a reasonable period after verification. The exact credit timeline may depend on your bank, card issuer, payment gateway, or original payment method.

14. Will shipping charges also be refunded?

Shipping charges, handling fees, convenience fees, and similar charges may be non-refundable unless otherwise determined by us or required under applicable law.

15. Do I need to keep the original packaging for returns or complaints?

Yes. Customers are strongly advised to retain the original packaging, invoice, labels, seals, and all accompanying materials, as these may be required for any return, replacement, or complaint process.

16. Is it necessary to record an unboxing video?

While it may not always be mandatory, customers are strongly encouraged to record a continuous unboxing video, especially in cases involving damage, leakage, tampering, missing quantity, or wrong product claims.

17. Can I change my shipping address after placing the order?

Address change requests may be considered only before dispatch and subject to operational feasibility. Once the order has been shipped, changes may not be possible.

18. What payment methods are accepted?

Available payment methods will be displayed at checkout and may include online payment options and any other modes enabled on the website from time to time.

19. Do you offer Cash on Delivery?

Cash on Delivery, if available, may be offered only for select locations, order values, and eligible customers, subject to our internal approval and serviceability conditions.

20. What happens if I refuse to accept my order?

Unjustified refusal to accept a valid order may affect future ordering privileges, including the availability of Cash on Delivery and other services.

21. Can bulk or commercial buyers place orders?

Yes, bulk, commercial, distributor, or institutional orders may be accepted. Such orders may be subject to separate pricing, dispatch timelines, and commercial terms.

22. Are product prices fixed?

All prices are subject to change without prior notice unless otherwise expressly stated. Applicable taxes, shipping charges, and other fees may be charged additionally where relevant.

23. Are the product images on the website exact?

We make reasonable efforts to ensure that product images and descriptions are accurate. However, minor variations in packaging design, labels, or visual presentation may occur from time to time.

24. Is my personal information safe?

Your personal information is handled in accordance with our Privacy Policy and applicable legal requirements. Customers are encouraged to review the Privacy Policy published on the website.

25. How can I contact customer support?

You may contact us using the details below:

LOOKMANI ENTERPRISES
KAB Lubricants
1st Floor, Office No. 122, Reliable Prestige, Achole Road, Above Axis Bank, Chandan Naka, Nalasopara East, Maharashtra – 401209, India

Mobile: +91-8850105253
Support Hours: 10:00 AM to 7:00 PM, Monday to Saturday
Email: info@kablubricants.com