Shipping Policy

Effective Date: 22nd March 2026

This Shipping Policy governs the shipping, dispatch, transportation, and delivery of products purchased through the official website of KAB Lubricants, a brand operated by LOOKMANI ENTERPRISES. By placing an order on our website, you acknowledge and agree to the terms set forth in this Shipping Policy.

1. Company Details

LOOKMANI ENTERPRISES
Brand: KAB Lubricants
Head Office: 1st Floor, Office No. 122, Reliable Prestige, Achole Road, Above Axis Bank, Chandan Naka, Nalasopara East, Maharashtra – 401209, India

Customer Support for Shipping Queries / Complaints:
Mobile: +91-8850105253
Availability: 10:00 AM to 7:00 PM, Monday to Saturday
Email: info@kablubricants.com

2. Scope of Policy

This Shipping Policy applies to all orders placed through our website for delivery within serviceable locations, unless otherwise expressly stated. It explains the procedures, timelines, responsibilities, and limitations associated with the shipment and delivery of products purchased from KAB Lubricants.

3. Order Processing Time

All orders are subject to order confirmation, product availability, verification of payment, and internal review procedures. Upon successful receipt of an order, our team shall initiate processing within a reasonable time.

Orders are generally processed within 1 to 3 business days, unless a different timeline is specified on the website or communicated to the customer. Business days shall mean Monday to Saturday, excluding public holidays, national holidays, and days on which our operations remain closed.

Order processing may take longer in circumstances including, but not limited to:

• High order volumes

• Stock verification requirements

• Payment authorization delays

• Incomplete or inaccurate customer information

• Force majeure events

• Operational disruptions or unforeseen logistical constraints

Processing time is separate from shipping time and delivery time.

4. Shipping Coverage

We endeavor to provide shipping services across a wide range of locations within India, subject to courier serviceability, transport access, regulatory limitations, and operational feasibility.

Delivery to certain remote, non-serviceable, restricted, or high-risk areas may be unavailable, delayed, or refused at our sole discretion. We reserve the right to cancel orders for locations that are not serviceable by our logistics partners or that present delivery constraints beyond our reasonable control.

For bulk, commercial, institutional, or special-category deliveries, additional delivery terms may apply.

5. Dispatch of Orders

Once an order has been processed, verified, packed, and handed over to our designated logistics or courier partner, the order shall be deemed dispatched.

Customers may receive shipment confirmation through available communication channels, including but not limited to email, SMS, phone communication, or website notifications, where applicable.

Dispatch timelines are indicative only and shall not be construed as guaranteed shipping commitments unless expressly stated in writing.

6. Estimated Delivery Time

The estimated delivery period ordinarily ranges between 3 to 10 business days from the date of dispatch, depending upon the destination, shipping route, courier availability, order size, regional access, and other operational factors.

However, delivery timelines are purely estimative in nature and may vary due to:

• Geographic location of the consignee

• Local transport restrictions

• Weather conditions

• Political disturbances

• Public holidays

• Natural calamities

• Strikes, lockdowns, or civil disruptions

• Delays by third-party logistics providers

• Regulatory inspections or transport compliance procedures

Under such circumstances, LOOKMANI ENTERPRISES shall not be held liable for any delay in delivery, provided that reasonable efforts have been undertaken to process and dispatch the order appropriately.

7. Shipping Charges

Shipping charges, if applicable, shall be displayed at the time of checkout or otherwise communicated before the order is confirmed. Such charges may vary depending on factors including:

• Delivery location

• Order weight or volume

• Nature of the product

• Quantity ordered

• Urgency of delivery

• Applicable taxes, handling fees, or logistics surcharges

We reserve the right to revise shipping charges at any time prior to order confirmation. Any free shipping offer, if provided, shall be subject to such terms, territorial limitations, order thresholds, or promotional conditions as may be specified on the website.

8. Accuracy of Shipping Information

Customers are solely responsible for ensuring that all shipping details provided at the time of placing the order are accurate, complete, and current. This includes, without limitation:

• Full name of recipient

• Complete shipping address

• Landmark details

• Correct postal code

• Valid contact number

• Alternate delivery instructions, where necessary

LOOKMANI ENTERPRISES shall not be liable for delays, failed delivery attempts, losses, additional charges, or non-delivery resulting from inaccurate, incomplete, misleading, or outdated shipping information submitted by the customer.

In the event that an order is returned to us due to an incorrect address or recipient unavailability, re-shipping may be subject to additional charges.

9. Delivery Attempts

Our courier or logistics partners may make one or more delivery attempts in accordance with their standard practices. Delivery shall be considered attempted if the shipment reaches the destination address and the courier is unable to complete delivery due to reasons including:

• Recipient unavailable

• Premises locked

• Incorrect address

• Refusal to accept delivery

• Inability to contact the recipient

• Restricted entry at premises

Where delivery cannot be completed after reasonable attempts, the shipment may be returned, held, or marked undeliverable in accordance with courier partner protocols.

10. Partial Shipments

In certain cases, and at our sole discretion, an order may be shipped in full or in parts depending on stock availability, warehouse allocation, packaging requirements, product nature, or logistics feasibility.

Where partial shipment is undertaken, the customer may receive the order in multiple consignments and at different times. Such split delivery shall not constitute a breach of our obligations.

11. Title and Risk of Loss

The risk of loss, damage, deterioration, or misplacement of the products shall ordinarily pass to the customer upon delivery of the shipment to the address provided in the order, or upon handover to the recipient, authorized representative, security personnel, reception desk, gatekeeper, or any person reasonably appearing to accept delivery on behalf of the customer, subject to applicable law.

Title in the goods shall pass in accordance with applicable law and subject to full realization of payment.

12. Delivery Acknowledgment

A delivery acknowledgment generated by the courier partner, including digital signature, OTP confirmation, photographic proof, or any other accepted delivery confirmation mechanism, shall constitute sufficient evidence of delivery, unless proven otherwise in accordance with law.

Customers are advised to inspect the outer packaging at the time of delivery and report any visible tampering, leakage, damage, or packaging discrepancy immediately.

13. Damaged, Tampered, or Open Deliveries

If the package appears visibly damaged, tampered with, leaking, opened, or otherwise compromised at the time of delivery, the customer should, to the extent possible:

• Refuse acceptance of the shipment; and/or

• Record suitable proof such as photographs or video; and

• Report the matter to us immediately through the contact details provided below

Any such complaint should preferably be reported within 24 hours of delivery or attempted delivery, together with the order details and supporting evidence.

Failure to notify us within a reasonable period may affect the ability to investigate the complaint with the relevant logistics partner.

14. Delayed Deliveries

While we strive to ensure prompt dispatch and delivery, all shipping and delivery schedules are estimates only and are not guaranteed unless expressly committed in writing.

No liability shall attach to LOOKMANI ENTERPRISES for any delay caused directly or indirectly by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, governmental action, transport interruptions, warehouse disruptions, labor disputes, epidemic or pandemic conditions, regional restrictions, or failures attributable to third-party carriers.

15. Non-Delivery and Lost Shipments

If a customer does not receive the shipment within the estimated delivery period, the customer should contact us promptly so that the matter may be reviewed with the relevant courier or logistics service provider.

Claims concerning non-delivery, short delivery, or suspected loss in transit must be raised within a reasonable time from the expected delivery date. Investigation and resolution of such claims shall be subject to verification with the shipping partner, internal dispatch records, proof of delivery records, and other relevant evidence.

Any remedy in such cases, including replacement, re-shipment, store credit, or refund, shall be determined solely in accordance with the facts of the case, our internal assessment, and applicable law.

16. Cash on Delivery and Refusal of Acceptance

Where Cash on Delivery or similar payment-on-delivery options are offered, such facility may be subject to geographical limitations, order value restrictions, customer history, and internal approval.

Unjustified refusal to accept a valid shipment may result in:

• Restriction of future Cash on Delivery eligibility

• Cancellation of pending orders

• Requirement of prepaid confirmation for future transactions

• Recovery of applicable shipping or handling charges, where legally permissible

17. Bulk Orders and Commercial Deliveries

Orders involving commercial quantities, industrial dispatch, distributor requirements, or large-volume consignments may require separate processing timelines, freight arrangements, packaging methods, loading support, transport coordination, and delivery acceptance procedures.

In such cases, delivery schedules and freight obligations may be governed by separate commercial terms, invoices, purchase orders, written agreements, or mutually agreed dispatch instructions.

18. Unforeseen Circumstances and Force Majeure

We shall not be responsible for any delay, suspension, interruption, or failure in dispatch or delivery arising from events beyond our reasonable control, including but not limited to:

• Floods, earthquakes, storms, or other natural disasters

• Fire, explosion, or accidents

• War, riots, unrest, or civil commotion

• Government restrictions or legal embargoes

• Epidemics, pandemics, or public health emergencies

• Strikes, labor shortages, or transportation shutdowns

• Internet outages, system failures, or carrier disruptions

In such events, our obligations shall remain suspended for the duration of the affected period, without creating liability for delay or non-performance.

19. Customer Assistance

For any shipping-related concern, delivery issue, shipment status inquiry, complaint, or logistical clarification, customers may contact us during our business hours.

LOOKMANI ENTERPRISES
KAB Lubricants
1st Floor, Office No. 122, Reliable Prestige, Achole Road, Above Axis Bank, Chandan Naka, Nalasopara East, Maharashtra – 401209, India

Mobile: +91-8850105253
Support Hours: 10:00 AM to 7:00 PM, Monday to Saturday
Email: info@kablubricants.com

20. Policy Amendments

LOOKMANI ENTERPRISES reserves the absolute right to amend, revise, supplement, or withdraw this Shipping Policy at any time without prior notice. Any revised version shall become effective immediately upon publication on the website unless otherwise stated.

Customers are encouraged to review this Shipping Policy periodically to remain informed of the current terms governing shipment and delivery.