Returns & Refunds policy

Effective Date: 22nd March 2026

This Return and Refund Policy governs all requests for return, replacement, exchange, refund, cancellation, rejection, or post-delivery claim in relation to products purchased through the official website of KAB Lubricants, a brand operated by LOOKMANI ENTERPRISES. By placing an order through the website, the customer expressly acknowledges and agrees to be bound by the terms, conditions, limitations, exclusions, and procedural requirements set forth herein.

1. Company Particulars

LOOKMANI ENTERPRISES
Brand: KAB Lubricants
Head Office: 1st Floor, Office No. 122, Reliable Prestige, Achole Road, Above Axis Bank, Chandan Naka, Nalasopara East, Maharashtra – 401209, India

Customer Support:
Mobile: +91-8850105253
Working Hours: 10:00 AM to 7:00 PM, Monday to Saturday
Email: info@kablubricants.com

2. General Principle Governing Returns and Refunds

All sales made through the website shall be treated as final and binding, save and except in such limited circumstances as may be expressly recognized by LOOKMANI ENTERPRISES under this Policy or as may be mandatorily required under applicable law. Acceptance of any return, replacement, exchange, or refund request shall remain subject to our sole review of the facts, product condition, evidentiary sufficiency, transactional integrity, and compliance with the procedural conditions stated herein.

Submission of a request by the customer shall not, by itself, create any vested right to cancellation, return, replacement, exchange, compensation, refund, or reimbursement.

3. Categories Under Which a Request May Be Considered

Subject to verification and approval, a customer request may be considered only in the following limited situations:

• The product delivered is materially different from the product actually ordered

• The product delivered is physically damaged at the time of delivery

• The package is received in a visibly tampered, opened, leaking, or compromised condition

• There is a verifiable manufacturing defect, quality defect, or packaging defect attributable to the product at the time of delivery

• The customer receives an incorrect item, incorrect variant, or incorrect quantity, subject to documentary proof

• The order is accepted for cancellation by us prior to dispatch

Any acceptance of a claim under the above categories shall remain conditional upon timely reporting, documentary substantiation, physical verification where necessary, and internal approval.

4. Situations in Which Returns, Refunds, or Replacements Shall Ordinarily Not Be Permitted

To the maximum extent permissible under law, return, replacement, exchange, refund, credit, or compensation requests may be declined in circumstances including, without limitation, the following:

• The product has been opened, used, tested, transferred, mixed, repacked, or altered after delivery

• The original packaging, seal, batch details, labels, invoice, or identification marks are missing, damaged, or tampered with

• The complaint is raised after the permitted reporting window

• The alleged defect arises from improper handling, misuse, negligent storage, contamination, unauthorized transfer, unsuitable application, or failure to follow product instructions

• Minor variations in packaging design, label layout, promotional artwork, or non-material presentation do not affect product quality or utility

• Dissatisfaction based on subjective preference, commercial expectation, change of mind, purchasing error, or mistaken selection by the customer

• The delivery could not be completed or was delayed due to inaccurate address details, recipient unavailability, refusal to accept shipment, or failure to cooperate with the courier

• The claim appears abusive, repetitive, speculative, non-genuine, unsupported, or inconsistent with dispatch records or delivery evidence

• The product forms part of a bulk, commercial, institutional, customized, promotional, discounted, clearance, liquidation, or specially procured order, unless otherwise expressly agreed in writing

• The customer fails to provide adequate supporting materials required for investigation

5. Strict Reporting Timeline

In order to preserve evidentiary reliability and facilitate investigation, all complaints concerning wrong product, physical damage, leakage, shortage, tampering, or packaging discrepancy should be reported to us within 24 hours of delivery.

Any complaint relating to an alleged manufacturing defect or latent quality issue should be reported within 3 days of delivery, unless a different period is expressly mentioned for a particular product.

Claims reported after the applicable reporting period may be rejected on account of delay, evidentiary insufficiency, product handling uncertainty, or inability to conduct a reliable verification.

6. Mandatory Proof and Documentation

Any return, refund, replacement, or shortage claim must be accompanied by such documents and evidence as may be required by us, including but not limited to:

• Order number

• Copy of invoice or proof of purchase

• Clear photographs of the delivered package

• Clear photographs of the shipping label

• Clear photographs of the product as received

• Images or video showing visible damage, leakage, tampering, or discrepancy

• A written description of the complaint

• Contact details of the purchaser

• Any further declarations, statements, or supporting materials requested by us

Failure to provide complete and satisfactory documentation may result in summary rejection of the claim.

7. Unboxing Evidence Requirement

For allegations relating to wrong item, missing quantity, transit damage, leakage, tampering, or incomplete delivery, the customer is strongly advised to record a continuous and unedited video of the package opening process commencing from the unopened parcel state and clearly showing the outer label, package condition, unsealing process, and contents received.

In the absence of such contemporaneous evidence, LOOKMANI ENTERPRISES reserves the right to assign reduced evidentiary weight to the complaint and may reject the claim where verification is not reasonably possible.

8. Return Authorization Requirement

No product shall be returned to us unless the customer has first obtained an express return authorization from LOOKMANI ENTERPRISES through our official support channels.

Any parcel sent back without prior approval, without proper identification, or to an unauthorized address may be refused, ignored, returned to sender, or treated as an invalid return, without creating any obligation upon us to process a refund or replacement.

9. Condition Precedent for Acceptance of Returned Goods

Even where return authorization has been granted, acceptance of the returned product shall remain subject to physical inspection and verification by us or our authorized representative. Returned goods must ordinarily be:

• Unused and in substantially original condition

• Accompanied by original packaging

• Accompanied by all labels, seals, caps, accessories, inserts, and invoice copies

• Free from customer-caused damage, contamination, depletion, or mishandling

• Consistent with the complaint originally reported

Approval of return shipment shall not be deemed approval of refund or replacement. Final determination shall be made only after inspection and internal review.

10. Company Discretion in Choosing Remedy

Where a complaint is found to be valid, LOOKMANI ENTERPRISES may, at its sole discretion and subject to applicable law, determine the appropriate remedy, which may include:

• Replacement of the product

• Exchange with the same or equivalent product

• Partial refund

• Full refund

• Store credit

• Re-dispatch of missing quantity, where substantiated

• Rejection of the claim with reasons recorded internally

Nothing in this Policy shall obligate us to provide the customer’s preferred remedy where another reasonable remedy is deemed appropriate by us.

11. Refund Eligibility

Refunds shall ordinarily be considered only in exceptional and verified circumstances, including:

• Accepted cancellation prior to dispatch

• Confirmed non-delivery attributable to us, subject to verification

• Confirmed wrong product delivery where replacement is unavailable or impracticable

• Confirmed transit damage, leakage, or defect where replacement is unavailable or declined by us as commercially unreasonable

• Duplicate payment or excess payment actually received by us

• Any other circumstance expressly approved by us in writing

Refunds shall not ordinarily be granted merely because the customer no longer requires the product, placed the order by mistake, failed to read the description, or developed post-purchase dissatisfaction.

12. Cancellation Before Dispatch

Orders may be requested for cancellation only prior to dispatch. Once an order has been processed, packed, invoiced, or handed over for shipment, cancellation may be refused.

Even where a cancellation request is made before dispatch, acceptance of such cancellation shall remain subject to operational status, stock handling stage, payment settlement status, fraud screening, and internal processing conditions.

13. Non-Acceptance of Cash on Delivery Orders

Where Cash on Delivery or similar payment-on-delivery modes are offered, refusal by the customer to accept a valid order without reasonable cause may lead to restrictions on future ordering privileges, denial of Cash on Delivery eligibility, or insistence on prepaid orders for future purchases.

In legally permissible cases, shipping or handling losses arising from unjustified refusal may be considered while evaluating future service eligibility.

14. Inspection and Investigation Rights

LOOKMANI ENTERPRISES reserves the unrestricted right to investigate any claim, seek additional documents, request photographs, request product return, engage courier partners, verify batch numbers, inspect packaging, compare dispatch records, examine delivery proof, and assess customer communication history before taking a decision.

Where fraud, misuse, abuse, substitution, false representation, manipulated evidence, or policy exploitation is suspected, we reserve the right to deny the claim and take any further action available under applicable law.

15. Refund Processing Timeline

Where a refund is approved, the same shall ordinarily be initiated within a reasonable period after completion of internal verification, claim closure, and, where applicable, receipt and inspection of the returned product.

Actual credit timelines may vary depending on banking systems, payment gateway channels, card issuer policies, settlement mechanisms, and intermediary processing delays. LOOKMANI ENTERPRISES shall not be responsible for delays occurring after the refund has been duly initiated from our end.

16. Mode of Refund

Approved refunds shall ordinarily be issued through the original payment method used for the transaction, unless otherwise required for technical, regulatory, or operational reasons. In cases where refund through the original mode is not feasible, we may seek alternate account details or provide another lawful and commercially reasonable refund mode.

No cash refund shall be mandatory unless required by law.

17. Shipping Charges, Handling Charges, and Non-Refundable Components

Unless otherwise determined by us or required by applicable law, the following may be treated as non-refundable:

• Shipping charges

• Handling charges

• Packaging charges

• Convenience fees

• Payment gateway charges

• Special dispatch fees

• Expedited delivery surcharges

• Any third-party service charges not recoverable by us

Where a refund is approved after partial service performance, deductions may be made to the extent lawfully permissible.

18. Replacement Procedure

Where replacement is approved, the defective, damaged, wrong, or disputed product may first need to be returned, collected, or verified before replacement is processed. Replacement shall remain subject to stock availability, batch availability, serviceability of destination, and internal approval.

Where replacement of the identical product is not possible, we may offer an equivalent item, store credit, or any other commercially reasonable alternative at our discretion, subject to law.

19. No Return on Used, Opened, or Mishandled Goods

Because lubricants and related consumable or industrial-use products are sensitive to storage, contamination, handling, and usage conditions, no return or refund shall ordinarily be entertained in relation to products that have been opened, partially consumed, transferred to another container, mixed, applied, tested, or otherwise handled after delivery, except where a valid and verifiable manufacturing defect is established to our satisfaction.

20. Bulk, Institutional, and Special Orders

Orders placed in bulk quantities, under dealership arrangements, distributor channels, commercial contracts, institutional requirements, customized supply conditions, negotiated pricing structures, or special promotional campaigns may be subject to separate return, replacement, cancellation, and refund arrangements. In the event of any inconsistency, the specific written commercial arrangement shall prevail over this Policy.

21. Limitation of Liability

To the fullest extent permissible under applicable law, the liability of LOOKMANI ENTERPRISES in connection with any accepted return, refund, replacement, or defective product claim shall not exceed the actual purchase price received by us for the specific product giving rise to the claim.

Under no circumstances shall we be liable for indirect, incidental, consequential, commercial, reputational, special, or punitive losses, including alleged business interruption, loss of expected profit, workshop loss, machinery downtime, third-party claims, or consequential operating expenses.

22. Abuse Prevention and Reservation of Rights

We reserve the right to monitor return patterns, refund frequency, complaint ratios, purchasing conduct, delivery refusal history, and suspected misuse of this Policy. We may restrict service, deny claims, suspend transactions, cancel orders, or block access to certain purchase facilities where abuse, bad-faith conduct, or repeated unjustified claims are reasonably suspected.

23. Statutory Rights

Nothing contained in this Policy shall operate so as to exclude any mandatory statutory right that cannot lawfully be excluded under applicable consumer protection or other governing laws. In the event of any conflict between this Policy and such mandatory legal rights, the latter shall prevail only to the minimum extent required.

24. Policy Modification

LOOKMANI ENTERPRISES reserves the right to amend, revise, supplement, reinterpret, or withdraw this Return and Refund Policy at any time without prior notice. The version published on the website at the relevant time shall ordinarily govern the transaction, unless otherwise required by applicable law.

25. Contact for Return and Refund Requests

For any authorized complaint, return, refund, replacement, shortage, or damage-related communication, customers may contact:

LOOKMANI ENTERPRISES
KAB Lubricants
1st Floor, Office No. 122, Reliable Prestige, Achole Road, Above Axis Bank, Chandan Naka, Nalasopara East, Maharashtra – 401209, India

Mobile: +91-8850105253
Working Hours: 10:00 AM to 7:00 PM, Monday to Saturday
Email: info@kablubricants.com